This policy covers the text-messaging program operated by the sales team at Astro Ford ("we", "us"). It explains what we collect when you text us, how we use it, the service providers that help us deliver the program, and your choices.
When you text us about a vehicle, we collect your phone number, the messages you send us, your name if you share it, and details relevant to your inquiry (for example, the vehicle you're interested in, a trade-in you describe, or an appointment time you request). We do not ask for sensitive information such as your Social Security number, full payment-card numbers, or financial-account details through this text program.
We use this information solely to respond to your inquiry, answer your questions about vehicles, schedule appointments you request, and send occasional follow-up messages related to your inquiry. We do not use your information for unrelated marketing.
Some replies are drafted with the help of an AI assistant working on our behalf. To generate a relevant reply, the content of your messages may be processed by our AI provider (see below). Our team oversees the conversation and handles your deal.
We share information only with vendors that help us run this messaging program, and only as needed to provide it. We do not sell your information, and we do not share your mobile information with third parties or affiliates for their marketing or promotional purposes. Our providers include:
We may also disclose information if required by law.
We keep the minimal record needed to document your messaging consent and to honor opt-out requests (such as your number and the dates you contacted us or opted out) for as long as required to comply with applicable law. We automatically delete the content of conversations that have been inactive for an extended period. If you opt out, we delete the conversation content while keeping the minimal record needed to make sure we don't message you again.
Reply STOP at any time to stop receiving messages; we'll send one confirmation and then stop. Reply HELP for help. Message and data rates may apply. You may also email finance@astroford.com or text or call +12282156797 to ask us about, or request deletion of, the information we hold about you.
We take reasonable measures to protect your information and limit access to it to the people who need it to help you.
Questions about this policy? You can email finance@astroford.com or text or call +12282156797.